Refund Policy:
At COMBfortable, we are committed to ensuring that you are completely satisfied with your purchase. Our mission is to empower individuals to embrace and express their unique hair identities with pride. If for any reason you are not satisfied with your T-shirt purchase, we offer a 30-day exchange policy to ensure your utmost satisfaction.
Conditions for Exchange:
- Time Frame: You may request an exchange within 30 days from the date of purchase.
- Original Condition: The T-shirt must be in its original, unworn condition, with tags still attached.
- Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required.
- Reason for Exchange: Please include a brief note explaining the reason for the exchange to help us serve you better.
Exclusions:
- Personalized or customized items are not eligible for exchange unless there is a manufacturing defect or error on our part.
- We do not accept exchanges for items damaged due to misuse, neglect, or improper care.
Process for Exchange:
- Contact our customer support team at [customer.support@combfortable.com] to initiate the exchange process.
- Provide the order number, the item you wish to exchange, and the reason for the exchange.
- Once your request is approved, you will receive instructions on how to return the item.
Shipping Information:
- You are responsible for the cost of shipping the item back to us.
- We recommend using a trackable shipping service to ensure the safe return of the item.
Processing Time:
- Once we receive the returned item and verify its eligibility, we will process the exchange.
- You will be notified of the status of your exchange via the email provided during the initial purchase.
Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at [customer.support@combfortable.com]. We are here to assist you in embracing your unique hair identity with confidence.
Thank you for choosing COMBfortable – where fashion meets identity.
Note: This refund policy is subject to change at the discretion of COMBfortable. Please check our website for the most up-to-date information.